Frequently Asked Questions (FAQ)
We have gathered the most common questions we receive. Feel free to browse through them to find the answers you need.
What services do you provide?
We offer a wide range of products for the pulp and paper industry, specializing in used machinery and recycling technologies. Our main products include:
🔹 Used paper machines (for graphic papers, packaging papers, tissue, etc.)
🔹 Pulp and recovered paper processing equipment (pulpers, screens, cleaners, refiners)
🔹 Complete production lines and individual machines
🔹 Resource recovery technologies for challenging paper waste
🔹 Spare parts and components for paper mills
In addition, we provide brokerage, purchasing, sales, and management of second-hand machines for
IS YOUR COMPANY OFFICIALLY REGISTERED?
MARIA ROBOTER GMBH – OFFICIALLY REGISTERED IN GERMANY | USED MACHINERY FOR THE PULP & PAPER INDUSTRY | COMMERCIAL REGISTER: HRB20821 | VAT ID: DE356440670 | LOCATION: TENHAGENSTRASSE 5, 48691 VREDEN, GERMANY
How can I ensure the quality of used equipment?
We conduct thorough inspections of all equipment before sale and provide detailed assessment reports to ensure customers are fully aware of its actual condition.
Do you offer maintenance and technical support after purchase?
Yes, we provide maintenance services and technical support to keep equipment running efficiently. We also offer spare parts and expert advice.
Which countries do you ship to?
We ship worldwide and offer reliable shipping and packaging services to ensure equipment arrives safely at its destination.
How is the equipment evaluated before sale?
Our expert team assesses equipment based on its overall condition, operational history, and remaining lifespan. A comprehensive report is provided to customers.
What packaging measures do you use to ensure equipment safety during shipping?
We use high-quality packaging materials and advanced techniques to secure equipment during transportation, minimizing the risk of damage.
Can you assist with equipment installation at the customer’s site?
Yes, we offer on-site installation services by a specialized team to ensure smooth and efficient operation from day one.
Can I visit the warehouse to inspect the equipment before purchase?
Absolutely! We welcome customers to visit our warehouses and inspect the equipment in person. Please contact us to schedule an appointment.
What warranty do you offer on the equipment?
The warranty period varies depending on the type and condition of the equipment. Generally, we provide a limited warranty covering essential parts, with additional options available upon request.
Do you offer dismantling services for old equipment?
Yes, we provide safe and efficient dismantling services as part of our offerings.
How can I get a price quote?
You can receive a quick quote by contacting us via our website or email. Please provide some details about your requirements to receive an accurate offer.
Is my data protected?
Yes, we protect your data in accordance with EU regulations, and all information is deleted once the transaction is completed.
Do you guarantee every transaction for suppliers registered on your platform?
We sign official agreements between the customer and the supplier, ensuring security for both parties. Please make sure to sign an agreement with us before proceeding.
Do you have a legal team?
Yes, we have a legal team that prepares contracts and agreements between all parties.
Do you manage full recycling projects?
Yes, we handle everything from concept studies and case assessments to engineering planning, machinery manufacturing, and delivery to the customer’s country.
Are you a trading intermediary?
We are suppliers and exporters working with innovators in recycling technology. We collaborate with Munich University of Applied Sciences and have strong ties with paper mills and the used equipment market
If I own a factory in Europe and want to sell it, can you help?
Yes, we act as a trusted intermediary between buyers and factory owners or spare parts suppliers. We verify all clients through strict procedures to save time and effort.
What is the first step to working with you?
The process starts with initial contact via any of our communication channels, followed by signing a written agreement. From there, we handle everything for you.